SERVICE FAQ
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SERVICE FAQ
PRODUCT FAQ
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SERVICE FAQ

How can i know if my goods have been shipped?

  Detailed photos of every process will be sent to you during the production. We will supply the tracking NO. once shipped.

How can you guarantee your quality? If we don't satisfied your quality,how will you do?

    Normally we do samples for you to confirm everything, and production will be same as samples.If you worried about the quality problems,you can place the order throughplatform trade assurance,it can guarantee the quality and delivery,If any quality disrepency,platform will help you and return the money to you.

How many days for shipping?

By Express: 3-5 working days to your door (DHL, UPS, TNT, FedEx...);By Air: 5-8 working days to your airport;By Sea: Pls advise your port of destination, the exact days will be confirmed by our forwarders.following lead time is for your reference.Europe and America (25 - 35 days), Asia (3-7 days), Australia ( 16-23 days)

When can I get the quotation for my enquiry?

Usually the quotation will be sent to you within one working day upon all the details of products being clear. If something urgent, we can quote for you within 2 hours based on all details you provide.

How long can I expect to get the samples? what about the lead time for mass production?

After you send us confirmed files, the samples will be ready in 1-4 days. The samples will be sent to you via express and arrive in 3-5 days. Honestly, it depends on the order quantity and your requirements you place the order.Generally 5-15 days for it.

Can you do the design for us?

Yes! We have a professional team with rich experience in packing box design and manufacturing. Just tell us your ideas and we will help to carry out your ideas into perfect boxes. It does’t matter if you do not have someone to complete files. Send us high resolution images, your Logo and text and tell us how you would like to arrange them. We will send you finished files for confirmation.